Return & Refund Policy – Mr-Refurb

At Mr-Refurb, customer satisfaction is our top priority. If you are not happy with your order, we will do everything we can to resolve it correctly and fairly. Below you will find our policy on returns, refunds, and exchanges.

1. Right of Withdrawal (Cooling-off Period)

The right of withdrawal applies exclusively to consumers (natural persons who are not acting in the course of their profession or business).

For business purchases (B2B), including purchases by foundations, associations, and companies, no right of withdrawal applies, unless otherwise agreed in writing.

• As a consumer, you have the right to cancel your purchase within 14 days after receipt without providing a reason.
• The withdrawal period starts on the day after you (or a third party on your behalf) receive the product.
  
• Submit your return or withdrawal request via our online form:
  Withdrawal Form
• After submitting your request, you have 14 days to send the item back.

2. Return Conditions

• Items must be in good condition, preferably unused and in their original packaging.
• Including all accessories, manuals, and included components.
• Return shipping costs are the customer's responsibility, unless the item was defective or delivered incorrectly.
• Always use a trackable shipping method – we are not responsible for lost returns.
• You can also drop off the item by appointment in Utrecht.
• We do not charge any additional fees for administration or processing.

3. Non-Returnable Items

• Custom or made-to-order products
• Opened hygiene products or sealed items
• Digital downloads or software
• Gift cards and promotional items

4. Refunds

• We will inspect the returned product upon receipt.
• If your return is approved, you will receive within 14 days the full purchase amount back to your original payment method.
• We will also cover the standard outbound shipping costs, but not the return shipping costs.
• A reasonable deduction may apply if there is damage or signs of use.

5. Exchanges

You can exchange items if they are defective, damaged, or delivered incorrectly. Contact us within 7 days us at info@mr-refurb.nl.

Return Methods

• In-store: drop off by appointment in Utrecht
• Per post: ship using a trackable method
• Drop-off: drop off at a shipping location (e.g., PostNL, DHL)

6. Damaged or Incorrectly Delivered Items

• Report this within 48 hours via email, with clear photos of the product and its packaging.
• In this case, we will cover the return shipping costs and either send a replacement item or issue a full refund.

7. Return Address

The return address will be provided after your return request is approved. Do not send any items back without our confirmation.

8. Contact Information

• E-mail: info@mr-refurb.nl
• Telefoon: +31 30 633 1754
• Adres: Kanaalstraat 223, 3531 CH Utrecht, Netherlands